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Quick Guide: the Liveness Test (Identity Verification) as a Signer in Cincel

When you are requested to sign a document in Cincel and the creator has activated the Liveness Test (Identity Verification), it is a key step to ensure the validity and security of your signature. This process guarantees that you are who you say you are at the time of signing, adding an extra layer of trust and legal compliance to your documents.

This guide complements the basic identity verification steps (which you can find in our article [Liveness Test in Cincel: Identity Verification Guide]), focusing on how to ensure that your process is successful from the first attempt, avoiding common errors.

 

Before starting: Signer Preparation

For a smooth experience, make sure to have the following materials at hand:

  • The email with the signature invitation.
  • Your current official identification (INE or Mexican passport) in good condition and valid.
  • A device (smartphone, tablet, or computer with a camera) with a good internet connection.
  • A well-lit environment with a neutral background.


Step 1: ID Scan of your Official Identification

This step is crucial for validating your identity. Make sure the platform can clearly capture your information.

How to do it correctly:

  1. Access the document: Click on the secure link you received in your email.
  2. Start the validation: Once in Cincel, select the option to "Validate" your identity.
  3. Prepare your identification: Position your INE or passport in front of your device's camera.

 

💡Cincel Tips for ID Scan:

  • Proper lighting: Avoid shadows or reflections. Soft front lighting is ideal.
  • Focus and frame: Make sure the image of your identification is sharp and that all edges are visible within the camera frame, without being cut off.
  • Flat surface: Place the identification on a flat, well-lit surface to avoid movement and obtain a clear photo of both sides (front and back).
  • No obstructions: Avoid covering any part of your identification with your fingers or other objects.


Step 2: Completing the Facial Liveness Test

The Liveness Test is a biometric system that verifies you are a real person and not a photo or a video. Follow the on-screen instructions carefully.

  • Position yourself in front of the camera, ensuring that your face is fully visible.
  • Follow each instruction (move closer to the camera, stay still) precisely.

 

❗️Important: The identity verification platform will indicate throughout the process if your Liveness Test was accepted or rejected. If it is rejected, it will indicate the steps to follow.

 

💡Cincel Tips for the Facial Liveness Test:

  • Environment and background: Perform the test in a quiet, well-lit place (with front lighting) and without distractions.
  • No accessories: Remove caps, hats, sunglasses, and any other accessory that could hide your face. If you use prescription or reading glasses, this may also affect the Liveness Test and lead to it being rejected by the system.
  • Neutral expression: Maintain a neutral facial expression and ensure that your face is clear and unobstructed.
  • Stable connection: Ensure you have a stable internet connection. Interruptions can affect the flow of the process and require you to start again.

End of the Process

Once you have successfully completed the Liveness Test, Cincel will notify you that your identity has been validated. At that point, you will be able to proceed to sign your document using the signature method that has been requested.

 

Additional Considerations: 

To ensure a transparent and efficient process, keep the following key points in mind:

  • Valid Official I.D.: It is an essential requirement that your official identification (INE or passport) is current. The system will validate the expiration date and automatically reject any document that has expired, preventing you from continuing with the process.
  • Verification attempts and credit consumption: If the identity verification is not approved on your first attempt, you will have the opportunity to try again. However, it is important for you to know that each verification attempt, both successful and failed, consumes one credit from the account of the user who created the signature request. Therefore, we recommend following this guide carefully to achieve it on the first attempt.

You’re all set! With these tips, identity verification in Cincel will be a quick and uncomplicated process, guaranteeing the security and legality of your electronic signatures.